Southwest Florida Businesses Are Using AI. The Real Question Is How.

When Gulfshore Business set out to cover artificial intelligence adoption across Southwest Florida, they found something telling: AI is no longer a question of whether — it's a question of how.That distinction matters more than most business owners realize. And it's exactly the conversation we've been having with clients across the region for the past two years.
Published on
June 16, 2026
Contributors
Phoenix Baker
Product Manager
Lana Steiner
Product Designer
Drew Cano
Frontend Engineer

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When Gulfshore Business set out to cover artificial intelligence adoption across Southwest Florida, they found something telling: AI is no longer a question of whether — it's a question of how.

That distinction matters more than most business owners realize. And it's exactly the conversation we've been having with clients across the region for the past two years.

Dragon Horse Agency was featured in the article as one of the firms helping Southwest Florida businesses navigate this shift. Our Director of Artificial Intelligence, Valev Laube, was quoted directly — and what he said is worth unpacking in full.

Valve Laube, Director of Artificial Intelligence, Dragon Horse Agency
"AI agents can handle structured analysis and repetitive workflow tasks, helping businesses improve efficiency." — Valev Laube, Director of Artificial Intelligence, Dragon Horse Agency

That's true. And it's only the beginning of the story.

What the Gulfshore Business Article Got Right

The Gulfshore Business piece captures something real: AI adoption across Southwest Florida is widespread but deeply uneven. Some businesses are running full enterprise-grade AI systems. Others are still experimenting with ChatGPT on their lunch break. Most are somewhere in the middle — curious, cautious, and not entirely sure what they're getting into.

FGCU entrepreneurship instructor Mark Bole put it plainly in the article: 

"There is tremendous demand from businesses not just to get started but to really integrate AI into their daily workflows."

We've seen that demand firsthand. What we've also seen is what happens when businesses integrate AI without a clear strategy behind it.

More Output Is Not the Same as Better Results

The Gulfshore Business article notes that AI tools are helping professionals handle "rote tasks such as spreadsheets and database analysis while also assisting with research, summarization and multimedia creation, often in a fraction of the time required by human professionals."

That efficiency is real. But efficiency without direction is just noise produced faster.

We launched our agentic AI platform earlier this year precisely because we recognized a gap in how AI was being deployed in marketing and business development. Agents can execute — but execution without strategy is just automation. A business can publish more content, run more campaigns, and touch more customer touchpoints than ever before. If none of it reflects a coherent brand voice or answers a real customer need, the volume becomes a liability.

This is the tension at the center of the AI moment: the technology lowers the cost of production dramatically, which means the bar for what gets created drops, and the quality of thinking behind it becomes the only real differentiator.

A Word from Our Co-Founder

Blake Wise, Co-Founder of Dragon Horse Agency, has been watching AI reshape the agency landscape closely — and his perspective cuts to the heart of what separates businesses that will benefit from AI from those that will be undermined by it:

Blake Renda, Co-Founder, Dragon Horse Agency
"AI is the most powerful amplifier we've ever handed to a business — which means it amplifies everything, including the gaps. If your brand strategy is weak, AI will scale that weakness faster than any team could. The businesses that win with AI aren't the ones moving the fastest. They're the ones that did the strategic work first, so that when they accelerate, they're accelerating toward something worth reaching." — Blake Renda, Co-Founder, Dragon Horse Agency

That's the frame we bring to every client engagement. AI is a force multiplier. What it multiplies depends entirely on what's already there.

On Being Found: Why "People Buy, Not Search Engines" Misses the Point

The Gulfshore Business article includes a quote from Manny Gonzalez, senior director of web at Priority Marketing, that is worth examining closely:

"We have found that originality and genuine value are the true differentiators. Search engines don't buy from our clients, people do." — Manny Gonzalez, Priority Marketing

With respect, that framing is out of step with how AI is reshaping discovery.

Yes, people make the purchase. But in 2026, people increasingly find you through AI. When someone asks ChatGPT, Claude, Gemini, or Perplexity for a recommendation — a contractor, a law firm, a marketing agency, a restaurant — the AI generates an answer. It does not return ten blue links and let the user decide. It makes a choice. And if your business is not structured to be chosen by that AI, you do not exist in that moment.

This is the domain of Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) — and it is one of the most consequential shifts in digital marketing since mobile. Traditional SEO still matters. But it is no longer sufficient on its own.

The article correctly notes that AI summaries draw heavily on customer reviews and that word-of-mouth marketing still matters online. That is true — and it is actually a GEO insight, not just a traditional marketing one. AI models synthesize reputation signals, structured data, authoritative citations, and content depth to decide what to surface. Originality and genuine value do matter — but they need to be legible to AI systems, not just appealing to human readers.

The businesses that understand this early will build a compounding advantage. The ones that do not will wonder why their traffic is declining even as their content improves. People cannot buy from you if the AI never recommends you. Getting found is still the first problem to solve.

The ROI Question Nobody Wants to Ask

The Gulfshore Business article also raises an uncomfortable point that deserves more attention. Strategic adviser Drew Doolin, citing Gartner survey data, noted that many CFOs aren't seeing a financial return from their AI investments yet:

"There is a lot of money being thrown at AI. And there are some efficiencies that are real, that are being realized. But from a CFO perspective, they're not seeing the benefit yet financially." — Drew Doolin, Executive Partner

This is the part most AI vendors would prefer you skip past. We won't.

AI investments fail when they're treated as technology decisions instead of business decisions. When a company buys an AI platform without first defining what problem it's solving, what success looks like, and how human oversight will work, they're not investing in capability — they're buying complexity.

The companies seeing genuine ROI from AI share a few things in common: they started with a clear use case, they kept humans in the loop on anything customer-facing, and they treated AI as a layer on top of their strategy — not a replacement for it.

What Using AI "With Intention" Actually Looks Like

Here's what we've found works in practice for Southwest Florida businesses:

Start with the workflow, not the tool. Before adopting any AI solution, map the specific process you want to improve. What's slowing you down? Where are your teams spending time on work that doesn't require human judgment? That's where AI earns its place.

Protect your voice. Every piece of AI-generated content that goes out under your brand name should go through a human who knows your brand. Not to catch errors — to catch the subtle drift toward generic. AI writes like everyone. Your brand needs to sound like you.

Define what stays human. The relationships that matter to your business — key client communications, community presence, the moments of genuine empathy that build loyalty — those should stay human. Not because AI can't mimic them, but because the authenticity behind them is the point.

Measure the right things. If you're using AI for marketing, don't just track output volume. Track engagement quality, lead conversion, and customer sentiment. Producing more content that performs worse is not a win.

The Opportunity Is Real. So Is the Risk of Getting It Wrong.

Southwest Florida is not behind on AI. If anything, the region's businesses are proving that you don't need to be headquartered in San Francisco to build something sophisticated and effective with this technology.

But the businesses that will still be talking about their AI advantage three years from now are the ones making deliberate decisions today — about what they automate, what they protect, and what they stand for.

That's work we do every day. If you're trying to figure out where AI fits in your marketing, your operations, or your growth strategy — and you want a partner who will be honest with you about what's worth doing and what's just hype — we'd like to have that conversation.

Read the full Gulfshore Business article: Southwest Florida Businesses Expand Use of AI Tools in 2025.

To explore how Dragon Horse Agency can help your business use AI with intention, contact our team or visit dragonhorseagency.com.